Using an enjoyable mix of videos, speakers, discussions and interactive hands-on activities, The Ability Center specifically designs the training sessions to give each participant a deeper appreciation of the issues and obstacles people living with disabilities face in everyday life.

Simple things like ordering in a restaurant, banking, making purchases in retail stores and many other customer service activities can be difficult and frustrating, for everyone involved, but they don’t need to be. The Ability Center’s simple approach and easy-to-use tips will help your staff to reduce their apprehension and enhance communication when interacting with a person with a disability.

Participant Groups

The suggested minimum number of participants in a training class is 20. They can all be from one organization, or the class can consist of people from a number of organizations brought together as a collaborative activity.

Time Allocation and Location

Trainings can take from one to four hours, depending upon many factors. Trainings in Lucas County take place at The Ability Center’s main office in Sylvania. Organizations can also schedule on-site trainings at other locations in the Center’s seven-county service area.

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What People Are Saying

Have you completed the Disability Awareness Training? Let us know what you thought!






Dr. Anne Baker (Previous Executive Director at The Toledo Zoo) wrote:

The Ability Center has taken what could be just another training session and made into something special. Our staff gained valuable insights as they bonded as a team… and actually had fun!


Dave Schlaudecker (Executive Director, Leadership Toledo) wrote:

Each year I bring every student in Leadership Toledo to The Ability Center to experience the terrific program they have created. Year after year our students RAVE about the experience. It is routinely given the Best Day of the Year award. There is no better venue than The Ability Center’s program to learn about and experience differing abilities.


Barry Shaner (President & CEO, Directions Credit Union) wrote:

The Ability Center’s awareness training was a great experience for our management team and staff. The training enlightened our staff to the challenges and obstacles persons with disabilities encounter in their day to day activities. The training gave our staff an understanding and sensitivity that will allow them to better assist persons with disabilities both inside and outside of the workplace.


Recent Training Participant wrote:

Thanks so much for the Light year of training!